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How is RCN already going to lose me...

December 22nd, 2006 at 11:26 am

Following my fallout with Comcast, I decided to sign-up with RCN

I AM NOT HAPPY WITH RCN... And here's why:

Let me recap what I was told:

Internet: $35.99 (discount from $38.99 because we own our own modem)
TV: $38.00
-$20.00 for 1 year
TOTAL: $54.99

Now, when I called, I was told we didn't need the cable box because basic cable doesn't require them. Ok, fine.
However, the installation guy brought 2 of them with him. Customer service rep had said: $4.95 for the first one, and $7.95 (total of $12.90) for both boxes. Ok, it's a totally wasted expense, but the box allows for the use of guide, which is pretty useful, so I said "alright, put the boxes in as well".

So, my bill should have been:

54.99
12.90
5.00 (est. taxes)
-------
72.89 -- let's round this to $73

Now for the big surprise. I received my first bill: $82.15!!
After 3 weeks, yes 3 weeks of calling customer support (I work full time, and don't have time during the day to spend 20 minutes on hold, so it took a lot of trying - and billing dept isn't open on week ends, off course!). So after 3 weeks of calling customer service reps, I finally find out that:

#1. We do not qualify for 2 promotions. We can either have the special $77.99 bundle package (again, that's Internet: $38.99 + TV: $39.00) or the $20 discount/month.

I was never told that the $77.99 package was a "special" rate, nor that we had to choose one or the other. Again, it was the bundle and the $20 off.

So the "regular" charge is $80.99. Not a big difference from the $77.99, but that's not it...

#2. 2 cable boxes: $15.90! What? I thought it was $4.95 + $7.95. "Oh, but no, you only can get the 1st one at 4.95 if you sign up for a movie channel package.

Another thing I wasn't told!

#3. You could have though that the $80.99 included modem rental, since that's how they advertised the special bundle rate ($77.99 - $3 for customer owned modem), but you'd be wrong!

So let me break this down:

$83.99 (incl. modem rental)
+ $15.90 (2 boxes)
- $ 3.00 (modem)
- $20.00
+ $ 5.26 (taxes)
----------------
$82.15

So let's face it, it's only $10.00. Although $10.00 is not negligible, but the reason I am completely fed up with RCN already is that:
1. Every customer service rep blew me off. All I heard was "there's nothing I can do for you" and transfered me to the next person.
2. I signed up with them expecting to pay a certain amount. My bill shows up higher than what I had agreed with, and I can't do anything about it.
3. They are willing to lose a brand new customer over that lousy $10, because, yes, I'm already looking for another ISP.
4. Oh and I almost forgot, my next bill already showed up yesterday. There's a $50 equipment charge on it that I was also never told about. They will refund this when I return all he equipment to them...

... That should be very soon.

--------------------------------------
UPDATE
I was reading this post on Blueprint for Financial Prosperity. I'm seriously thinking of going back with Comcast since they're willing to offer better deal to "brand new" customer rather than the people who have been with them for over 5 years.

1 Responses to “How is RCN already going to lose me...”

  1. Ima saver Says:

    How annoying!!

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